Our Check-in time is after 3 PM onwards. Guests are required to present their identification cards or valid passports. RJ Hotels will make the best effort to honor special requests (such as a specific floor or room number and etc.) upon arrival. However, these requirements cannot be guaranteed in advance, its base on availability. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.

CHECK-OUT

Check-out is at 12 PM. If you require a time extension, please inform our friendly front desk staff one (1) day before the day of departure, and we will do our best to accommodate your request. Additional charges may apply, depending on availability.

PAYMENT

If you choose to pay with cash, debit, VISA, Mastercard or American Express you will be required to pay the full amount of the room including 6% GST upfront and RM100.00 deposit is required for each room and will be returned to you on your check out date.

AMENITIES

All rooms are supplied with pillows, blanket, bed sheets, towels, amenities and a set of cups. Housekeeping services will be provided upon request. Guests are responsible for the condition of their rooms during their stay. Any damage caused by a group or individual will be charged to the person or group responsible. RM50.00 fee is charged to replace keys not returned at the time of check-out.

CANCELLATION POLICY

All online or phone-in hotel room reservations have a non-refundable cancellation policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 3 days prior to your arrival date. All cancelled reservations are subjected to a charge of one night’s stay plus tax.


SMOKING POLICIES

Smoking is prohibited in all public areas in the hotel and in the rooms, including rooms with a balcony (RM500.00 fine will be applied for smoking in the room.) Smoking is allowed outside of hotel.

AGE RESTRICTIONS

Guests must be 18 years or older to check in without a parent or legal guardian.

CHILDREN POLICY

Children under the age of 12 stay free in same room as parents or legal guardian.

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